Refund / Returns Policy
All prices quoted are in Australian dollars and are inclusive of any applicable GST.
The Silva Spoon does not store any credit card information. All credit card processing is securely conducted via eWay using the financial industry's Secure Socket Layer (SSL) standards.
Whilst The Silva Spoon takes all reasonable care to ensure the accuracy of information on the The Silva Spoon website, from time to time there may be information on the website or in any sales literature, quotation, price list, tax invoice or other document or information issued by The Silva Spoon that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing or availability.
The Silva Spoon reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after an order has been submitted) without any liability on the part of The Silva Spoon. The Silva Spoon will not be bound by incorrect information which appears on the The Silva Spoon website or in any other document or information issued by The Silva Spoon.
The Silva Spoon is not liable to you or anyone else for any loss of income, profit, business contracts or goodwill or any indirect or financial loss suffered whether arising in contract, negligence or otherwise arising in connection with use of this web site. To the extent permitted by law, The Silva Spoon's liability for breach of any implied warranty or condition which cannot be excluded is limited to the supply of the services again or the payment of the cost of having services supplied again.
Your card is debited at the time you submit your order. If your order hasn’t been approved you’ll be notified immediately via our website.
If your order is approved but any of the items you’ve ordered aren’t available, we’ll contact you immediately by phone or email to arrange for a full refund or product exchange.
Unless you cancel your order, acceptance of your order and completion of the contract between you and The Silva Spoon will be completed when we email you to confirm the goods have been dispatched.
We reserve the right not to accept your order in the event that we’re unable to obtain authorisation for payment, if shipping restrictions apply to a particular item, or the item ordered is out of stock.